VACATION RENTAL, MV LLC COMPANY OVERVIEW:

We are a growing vacation rental company where delivering exceptional service and exceeding the expectations of our guests and homeowners are our top priorities. Our portfolio of properties is spread across the seven towns of Martha's Vineyard Island, offering our guests a variety of options from luxurious estates to cozy cottages and everything in between.

Located in one of the top vacation destinations, Martha's Vineyard, we’re seeking a highly motivated and experienced person to lead our team and help us take our business to the next level.

POSITION SUMMARY:

In this role, you will report directly to the company's owner. You will be responsible for driving business growth, managing day-to-day operations, and ensuring the highest level of customer satisfaction. You will work alongside a dynamic and passionate team committed to doing whatever it takes to meet the unique needs of our homeowners and guests. You will be tasked with inspiring and developing each member by providing them with the necessary resources and support to excel and reach their full potential.

Our company culture fosters a positive and collaborative environment where your expertise will be valued and ideas encouraged as you play a vital role in our company’s continued success. Join us in creating unforgettable experiences for our guests and homeowners while taking your career to new heights!

RESPONSIBILITIES:

• Ensure smooth and efficient management of daily operations to deliver the highest standards of service and exceptional experiences for guests and property owners
• Establish personal credibility with property owners, team members, and vendors through trust, transparency, a strong work ethic, and frequent communication.
• Participate in owner-acquisition initiatives to achieve strategic growth plans.
• Manage and inspire a high-performance team, driving career development, and ensuring high levels of job satisfaction.
• Oversee talent acquisition, orientation, and the onboarding process for new employees.
• Encourage collaboration and foster a sense of unity among team members, motivating them to achieve our collective goal of exceeding the expectations of our guests and homeowners.
• Support team as the escalation point for guest and homeowner complaints
• Drive the company's financial performance by providing strategic oversight, expertly managing budgets, and formulating sustainable growth strategies.
• Promote service culture and will be instrumental in helping ensure the effective implementation and adherence to our brand standards while maintaining each property’s distinctive identity.
• Ensure the operational success of all properties by maintaining them in impeccable condition, while working towards achieving their financial objectives, maximizing profitability, and optimizing the company's earnings
• Become the subject matter expert on all properties to insure that what is presented to the guests is accurate and timely. 
• Foster strong relationships with the local community, effectively representing the company with a professional demeanor and presentation.
• Establish performance accountability with regular documentation and evaluation, helping teams achieve their goals and track KPIs.
• Provide innovative/creative thinking and strategies to effectively differentiate the company from the competition.
• Optional property management: Plan, schedule, and supervise projects to meet the owner's requirements, budget, and time.

QUALIFICATIONS:

• Proven success within the vacation rental, sales, or hospitality industry
• Exceptional management and leadership skills
• Strong financial acumen showcasing a consistent track record of successful budget development and exceptional financial management
• Proven ability to develop and implement strategic plans that align with the company's overall vision and goals
• Ability to identify and address operational challenges, resolve conflicts, and make effective decisions
• Established capability to assume leadership and take full responsibility for achieving organizational success
• Experience working in a fast-paced, dynamic environment with the ability to multitask and switch gears quickly without hesitation or frustration
• Meticulous attention to detail to ensure properties are well-maintained, guest and owner needs are met, and operational processes are executed flawlessly.
• Commitment to satisfying the needs of homeowners and guests, with a desire to assist in company growth
• Exhibit exceptional interpersonal skills and effective communication abilities, both written and verbal
• Ability to create positive experiences in every interaction and represent the company with professionalism and integrity
• Software knowledge, including but not limited to Microsoft Office Suite and a PMS, with the ability to quickly learn new software
• Data Analytics experience preferred

PHYSICAL REQUIREMENTS:

• Ability to stand, sit, and walk for extended periods of time
• Capability to reach overhead and below the waist.
• Occasional pushing, pulling, and lifting of objects weighing up to 25 pounds.
• Occasional lifting or moving of objects weighing up to 50 pounds
• Flexibility to bend, stoop, squat, kneel, and twist
• Prolonged periods of sitting at a desk and working on a computer

COMPENSATION & BENEFITS:

Annual Salary: Salary plus commission, determined by experience, achievement, and bonus

Benefits:

• Work schedule flexibility
• Cell Phone upgrade and plan
• Independant contractor for the first six months

Fulltime benefits after six months of service:

• Generous paid time off benefits, including vacation days, sick leave, and personal time
• Comprehensive health insurance coverage
• Professional development opportunities, including workshops, conferences, or tuition reimbursement

Schedule:  

• Taking calls and texts during waking hours 8 am to 8 pm 7 days a week.